Ordering & delivery

Online                              www.matthiaswinter.co.uk

Phone                              0751 805 7112

In Person                         15 Hallstile Bank, Hexham, Northumberland, NE46 3PG

Opening times

Monday to Saturday                              10am - 4pm
Sunday                                                  Closed

Delivery

We ship orders Monday to Friday by Royal Mail. Our packing and delivery charges are listed below. 

All UK postcodes                                    £4.95

International                                           Please contact us for a shipping quote

Returns

We will exchange or refund any item you are not happy with as long as the goods are returned in original condition within seven days of receipt. If you return an item please ask for proof of postage from your post office. Delivery charge and return postage will only be refunded if the item is faulty. We suggest goods are returned by registered post as we cannot refund items broken or lost during return transit.

If an item is damaged, or not as ordered, please inform us within 3 days of delivery to arrange a replacement or refund.

For further details please see terms and conditions