Terms & conditions
The individual or organisation that buys or agrees to buy the Goods from the Seller.
The contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions.
The articles that the Buyer agrees to purchase from the Seller as set out on the order.
Matthias Winter, 15 Hallstile Bank, Hexham, Northumberland, NE46 3PG
Terms and Conditions
The terms and conditions set out in this document.
Ordering and Delivery
When you place an order with Matthias Winter it will be deemed that you have read, understood and agreed to these terms and conditions.
You may cancel your order in accordance with your rights under the distance selling regulations, however this does not apply to goods made to your specification.
We are thorough in ensuring that information and photographs relating to each product are as accurate as possible. As many of our items are made by hand, variations in colour, texture, size and pattern will occur.
We will endeavour to complete delivery of goods supplied in the UK within 7 working days from acceptance of your order subject to stock availability and seasonal peaks. If for any reason the goods are not available from stock the Buyer will be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund.
The Seller will try to meet any agreed delivery times, however the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer, or of any third party, arising from any failure to meet any estimated delivery date.
Delivery of the Goods shall be made to the Buyer’s delivery address specified in the order and the Buyer shall make any arrangements necessary to accept delivery.
Price and Payment
The price of the Goods shall be that stipulated on the website. The price excludes delivery charges.
Payment for all goods including delivery charges, must be made in advance credit or debit card at the time of ordering. We accept payment by Visa and MasterCard. We also accept payment by paypal.
Rights of Seller
The Seller reserves the right to periodically update prices on the Website.
The Seller reserves the right to withdraw any goods from the Website at any time.
Damages and Returns
The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller by phone within 3 working days of delivery if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.
Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to replacement goods or full refund (including delivery costs) plus any return postal charges if the Goods are in fact deemed defective.
Unwanted goods must be returned by the Buyer at the Buyer’s expense within 7 days from delivery in original condition and should be adequately packaged and insured for the return journey as we cannot refund items broken or lost during return transit. The Buyer will receive a refund of all monies paid for the goods (excluding delivery charges).
Limitation of Liability
The Buyers use of this website and any information it contains is entirely at the Buyers risk for which the Seller shall not be liable. It shall be the Buyers responsibility to ensure that any products, services or information available through this website meets the Buyers specific requirements.